27 Jan 2009

Nokia -- Masters of Incompetence

After waiting an year to get a replacement for Nokia's defective battery, and making a couple of dozen calls and talking to drones who promise to call back but never do, you have to wonder why many companies are so broken. Do they try to measure their customer service dickheads' performance by the number of calls they take per hour? Maybe people decide what product to buy based on features and price but not customer service? If so, we get what we deserve.

There has to be an opportunity to build a business that doesn't suck. I wonder why no one's taking it. Which was the last company you heard of who billed themselves as not sucking?

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